Probate Forms Help


You will need to perform the following steps to ensure full functionality of the Attorney online system print features.



FOR MICROSOFT INTERNET EXPLORER


A. Add the *.phila.gov domain as a trusted site:


1. Click Tools.
2. Click Internet Options.
3. Access the Security tab.
4. Click the Trusted Sites web content zone.
5. Click the Sites... button.
6. Uncheck the box Require server verification (https:) for all sites in this zone.
7. Type *.phila.gov in Add this web site to the zone.
8. Click Add.
9. Click Ok.
 

B. Add the www.phila.gov domain to the list of allowed pop-up sites:


1. Click Tools.
2. Click Pop-Up Blocker.
3. Choose Pop-up Blocker Settings... from the Pop-up Blocker sub menu.
4. Add www.phila.gov in Address of web site to allow.
5. Click Add.
6. Click Close.
 

FOR MOZILLA FIREFOX


Add the www.phila.gov domain to the list of allowed pop-up sites:


1. Click Tools.
2. Click Options....
3. If the Block Popup Windows checkbox is checked, click the Allowed Sites.
4. Add www.phila.gov in Address of web site.
5. Click Ok.
6. Click Ok.
 

** IF YOU ARE RECEIVING ADOBE ACROBAT ERROR MESSAGES **


Ensure that only ONE (the latest version) of Adobe Acrobat Reader is installed on your machine.

For users of Microsoft Windows XP, check the following:


1. Click Start, then Control Panel, then Add or Remove Programs.
2. Remove (uninstall) ANY and ALL versions of Adobe.
3. After all versions have been removed, check to make sure there are no remnants on your hard drive.
    Do this by opening Windows Explorer and checking under the  C:\Program Files\Adobe directory, if it still exists.
    If it does, remove everything under that directory and then remove the  Adobe directory itself.
4. Reboot/restart your computer.
5. Download the latest version of Adobe at  http://www.adobe.com/products/acrobat/readstep2.html and install it.
6. After the installation is complete, open Internet Explorer.
    Click Tools, then Internet Options, then the General Tab, and the Settings button.
    Ensure that "Check for newer versions of stored pages" is set to Automatically.
7. Make sure you have Service Pack 2 (and all subsequent updates from Windows Update) installed on the computer.
    Go to  http://update.microsoft.com/microsoftupdate/v6/default.aspx?ln=en for assistance.